Frequently Asked Questions

Please read our FAQ before contacting us

What are the delivery charges for ebooks?

There are no delivery charges for our ebook downloads, which will be immediately available to you on completion of your order.

What are the delivery charges for paperbacks?

Paperback orders are linked through to Amazon and processed and dispatched by them, so their delivery charges will apply.

What happens after placing an ebook order?

Immediately after you've placed your order you can click on My Account and download your ebook(s). If you've not created an account you'll receive links to download your ebook(s) in your confirmation email.

I don't have a Chimera account. How do I create one?

Whilst placing an order you'll be offered the chance to create an account during the checkout process.

Who do I contact regarding my order if I need to?

You can use the email form to the right for anything ordered directly from us. Paperback orders, however, will be dealt with by Amazon Customer Services.

Which ebook formats do you offer?

You can order either ePub or Kindle formats. We've outlined a little info about both here.

How secure is shopping in your Online Shop? Is my data protected?

Our site has SSL encryption security. If you look at the top left of the address bar you'll see a padlock icon and the word SECURE, right before our web address. You can also check out our T&Cs and Privacy Policy for more info.

Which payment methods do you accept?

You can pay by Visa, Mastercard, and PayPal.

Can I purchase more than one item at a time?

Of course! You can order as many as you like! ;o)

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